General
What is Tuhlla?
Tuhlla is a Bulgaria-based furniture and accesories company providing functional products for your home and office. We deliver directly to your door at the best possible price, without compromising on quality.
What does Tuhlla stand for?
From the initial idea to the production process, every product has a story. We create original designs and by selling our products directly online, we make them affordable and accessible. We also innovate on assembly solutions to make things even easier for you.
Why should I buy from Tuhlla?
Our products are functional, accessible and long-lasting. We make it simple to enjoy good design. We deliver products you’ll want to hold on to for a long time.
The name is Bulgarian. Where is Tuhlla from?
Our headquarters and workshop are located in Plovdiv, Bulgaria, a place with ancient history and artistic culture.
Products
How good is the quality of Tuhlla products?
Tuhlla products are designed down to the finest detail. Our Product Development Team obsesses over materials and finishes to make high-quality items that will serve you for years.
Where are the Tuhlla products made?
All of our products are manufactured in Europe. We constantly develop our designs until we are fully satisfied with every detail. To ensure the highest quality craftsmanship, we only work with trusted factories and craftsmen around Europe.
How is Tuhlla’s furniture produced?
Our products are manufactured with the use of technically advanced methods and undergo plenty of rigorous quality checks at all critical stages of the production. With years of experience in the furniture industry, our team can ensure you will receive a product that will bring you joy for years.
Orders & Payments
How do I place my order?
You can place your order via our website. All you need to do is to add the products to the cart and proceed to checkout. To finalize the transaction, we need you to provide us the necessary information.
How can I pay for my Tuhlla order?
We currently accept most major credit cards, as well as PayPal.
How is my payment proceeded?
We work with a well-established payment provider called Braintree, a Paypal company. All communication is done via a fully secure connection.
When will my credit card be charged?
To ensure a smooth processing of your order, your card will be charged immediately after placing the order.
Can I change or cancel an order I just placed?
If you made a mistake during the purchasing process or just simply changed your mind, the order can be modified as long as it has not been shipped from our warehouse. To ask for the shipping status or alter your order, please get in contact with our Customer Team.
Shipping & Delivery
Which countries does Tuhlla ship to?
We currently ship to most countries in the European Union, Norway and Switzerland, as well as the United States.
How much does Hem charge for shipping?
As part of our strive in making functional design accessible, we never charge for shipping within Europe.
How long do I have to wait for my products?
Unless otherwise stated on the product page, orders ship within a few days. During a pre-order period some products will ship right away and some will ship later. Depending on how many people ordered the product before you, you will get your product in the first batch or a later one. We will make sure to let you know when your product is expected to be shipped.
