Claims
You can cancel your order within 14 working days from receiving it by writing to info@rahlle.com and sending it back at your expense. Cancellations for orders that have not been shipped will be free of charge and any payments will be refunded within 20 working days.
All elements of the order must be returned in good, unused condition and inside the original packaging. We recommend that you insure the return delivery, since the responsibility for any damage sustained during transportation will be yours. It is also recommendable that you use legitimate, traceable delivery methods. All charges for the order’s return will be covered by you. After we receive the item(s) and make sure they are intact, we will refund your payment in full (this excludes shipping costs) within 20 working days.
All Rahlle products have a two year guarantee. This guarantee only covers manufacturing defects that may become apparent during use. If you discover a defect and return the product within the two year guarantee period, we will repair it or replace it and reimburse any return shipping costs. In case we are unable to discover a manufacturing defect, we reserve the right to return the item(s) to you and the shipping costs will be at your expense.
