Help center

Payment methods
Rahlle.com accepts VISA, Mastercard and American Express credit or debit cards, as well as Paypal.

Payment process
After introducing your details click on the Order button and the transaction will be recorded. We will process your order as soon as the payment is received in our account.

Security
We take the security of your personal details very seriously. Our card payments are routed through Braintree, where your data will be protected in a secure server.

Currency
Payments will be in Euros for EU countries (except the UK and Bulgaria), Iceland, Lichtenstein, Norway and Switzerland.

International charges
Your payments will be made to a bank account in Bulgaria (EU). It is recommendable that you ask your card issuer about any additional charges that may apply.

Delivery

We can deliver your purchase to 16 European countries: Germany, Netherlands, France, UK, Austria, Belgium, Italy, Spain, Luxemburg, Slovakia, Monaco, Greece, Romania, Poland, Hungary and Bulgaria. Deliveries are made directly to the address provided by you. The price is fixed at 6 euros, regardless of the number of items. Your order will be delivered on a business day and the courier will deliver the package to your address. Deliveries take between 4 and 8 business days.

Taxes and duties
European Union
The prices of Rahlle products already include value added taxes (VAT). This charge can be deducted from your invoice once you provide a valid European tax number. Deliveries within the EU will be exempt.
Non-EU European countries
Taxes and tariffs are very country-specific. For current information, it would be best to consult the relevant authorities in your city. The prices of Rahlle products do not include taxes and duties.

Missing and damaged parts
We will assume responsibility for the transportation of your order until you receive and sign for it. Responsibility will then become yours. Please review the package carefully before signing for it. If it has been damaged, please take pictures and contact us immediately. After you open the package, carefully check for damaged or missing elements. If this is the case, please contact us within 48 hours. You will not be charged an additional delivery fee.

Privacy Policy

All users of our website should read this privacy policy carefully to learn more about the policies and practices we have developed to protect personal data and to better understand our relationships with third parties who may to have access to this data. This privacy policy sets out what personal data we may collect about you, how we may use it, how you may exercise your rights with regard to your personal data, in particular with regard to the right to rectification of personal data provided, the right to delete personal data relating to you (the “right to be forgotten”), your right to “data portability”, as well as information on how and to which authorities you can lodge a complaint if you believe that any of these rights have been violated.

INFORMATION ABOUT US:

The website www.rahlle.com (hereinafter referred to as the “website”) and the online store, which is located on this website, are developed, administered and owned by “Brick” Ltd., with registered office and address of management. Plovdiv, Str. “Acad. Petar Dinekov ”10, entered in the Commercial Register at the Registry Agency of the Republic of Bulgaria with UIC 203555906 (hereinafter referred to as“ we ”,“ us ”,“ ours ”, of“ Tuhlla ”OOD,“ seller ”) .

SCOPE OF THE PERSONAL DATA PROTECTION POLICY:

This privacy policy applies to the personal data we collect through this website.

Our website may include hyperlinks (links) to other websites that Tuhlla Ltd. does not control and cannot be held responsible for their privacy policy. In the event that you decide to visit a website linked to by a hyperlink contained on this website, we encourage you to familiarize themselves with their policy regarding the processing and protection of your personal data.

WHAT YOU SHOULD UNDERSTAND BY PERSONAL DATA:

According to the definition used in REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016: “Personal data” means any information relating to an identified or identifiable natural person (“data subject”). “); an identifiable natural person is an identifiable person, directly or indirectly, in particular by an identifier such as name, identification number, location data, online identifier or one or more features specific to the natural, the physiological, genetic, mental, intellectual, economic, cultural or social identity of that individual;

CHILDREN’S POLICIES:

The content and services of this website are intended for adult users. This website is not intended for children. If we learn that a minor user has provided personal information on our website or that another person has provided such information to us, we will delete this information from our active databases, unless the retention of this information is required by applicable law.

INFORMATION WE COLLECT THROUGH THIS WEBSITE:

When you use our website, you may choose to provide us with the following information about you:

When you subscribe to our newsletter:

Your email address;

We will use the personal information collected in this way to send you up-to-date information, including advertising, about our products and services.
When using our contact form:

Your Name;
Your email address;
Other personal information that you choose to provide to us voluntarily.

We may use the personal information collected in this way in one of the following ways: to contact you, to respond to your inquiry about our product or service, to improve our products or services, including to improve this website.

When using our order form:

Your Name;
Your address;
Your contact phone;
Your e-mail address;
Other personal information that you choose to provide to us voluntarily.

We may use the personal information collected in this way in one of the following ways: to contact you, to process an order – in order to accept an order and deliver the goods from our e-shop to you, to process payment and accounting – to enable payment and accounting to improve our products or services, including to improve this website to meet our regulatory obligations. This information will be provided to the courier company used by us so that the ordered goods can be delivered to you. Tuhlla Ltd. carefully selects the courier companies it works with in order to ensure the greatest possible security of your personal data. In case you wish the ordered goods to be delivered to you with a courier company of your choice, Tuhlla Ltd. will not be responsible for the way in which this information will be used and stored by the courier company of your choice.

All personal data from messages and materials received from users through our contact form, on our e-mail, or otherwise should be reliable and not infringe the rights of third parties. In the event that you provide us with information about a third party, you guarantee that this information is accurate, up-to-date and you have the right to share it with us.

PERIOD AND MANNER OF STORAGE OF PERSONAL DATA:

Any personal information provided to us in any of the ways listed in the previous clause will be stored in accordance with the personal data protection policy of Tuhlla OOD for a period of time permitted by national law, in a way that ensures safe its use and does not allow it to be accessible to third parties.

We store your personal data in a combination of paper and electronic files. The electronic files are stored on servers that are used and maintained by Brick Ltd. To ensure the integrity and confidentiality of the personal data you provide to us, we may apply encryption methods as necessary. As an additional security measure, all personal data is stored in physical form behind firewalls and other network security devices in order to prevent access by intruders, in compliance with the requirements of the Personal Data Protection Act.

Despite all the efforts that Tuhlla Ltd. undertakes to protect your personal data, you should be aware that the transmission of information over the Internet is insecure and we cannot fully guarantee the security of the data sent over the Internet. To ensure maximum protection of your data and computer configuration, Tuhlla Ltd. recommends that you use up-to-date and licensed software, including an antivirus program, and that you regularly scan your computer for unwanted software.

YOUR RIGHTS UNDER REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016:

You have the right to request access to or correction of your personal data that we store for you.
You have the right to request that we provide you with the personal data received about you that concern you and that you have provided to us in a structured, widely used and machine-readable format (“portability right”).
You have the right to ask us to delete the personal data stored about you (the “right to be forgotten”).
You have the right to ask us to restrict the processing of your personal data and / or to object to the processing of your personal data related to your legitimate interests, public interests or profiling, unless we can prove that there are compelling, guaranteed reasons. having priority over your interests, rights and freedoms, or that such processing is carried out for the purposes of filing, exercising or defending / on legal claims.

To exercise any of the above rights you should use our contact form or contact us by email: order@rahlle.com or by phone: +359 886 560 666, as well as at: Str. “Acad. Petar Dinekov ”10, Sofia, Bulgaria. You must bear in mind that in order to protect your rights and legitimate interests to the fullest extent, we may ask you to identify yourself in a way that does not raise doubts about your identity.

You should keep in mind that sometimes it is not technologically possible to remove every record of your information from our servers. The need to back up our systems to protect information from accidental loss means that a copy of your information may exist in an indelible form, which will be difficult or impossible for us to find. Nevertheless, when permitted by law, Brick Ltd. will delete your personal data stored in our databases. In addition, we will make reasonable efforts not to disclose any personal information stored in an indelible format upon receipt of a request for removal from you, unless required by law.

Tuhlla Ltd. informs you that if you have chosen to receive our newsletter at your email address, you can opt out by explicitly requesting it at order@rahlle.com

OTHER DATA WE COLLECT THROUGH OUR WEBSITE:

This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”). Google is certified under the EU-US Privacy Shield, which ensures that an adequate level of data protection is maintained for the processing of data by Google in the United States. Google Analytics uses cookies, which are text files that contain small amounts of information that are stored on your device when you visit a website. Information collected by Google in connection with your use of our website (such as the referring URL, which of our pages you visit, the type of browser, your language settings, your operating system, screen resolution, including IP address) will be transmitted and stored by Google on their servers in the US. Google will not associate your IP address with any other data held by Google. Google will use the information we collect for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. The relevant results will be provided to us in anonymized form. However, this information is aggregated and is not used to identify you. In this process, your usage data will not be associated with your full IP address. We have enabled the IP anonymization feature offered by Google on our Website, so that the last eight digits (IPv4 type) or the last 80 bits (IPv6 type) of your IP address are deleted. Each time you visit the website, cookies are sent back to it: this is useful because it allows it to recognize your device. For more information about cookies, visit www.allaboutcookies.org, for more information about the cookies used by our website, please visit the COOKIES POLICY section.

To prevent the use of the Google Analytics service, you need to follow the following link HERE.

PROVISION OF PERSONAL DATA TO THIRD PARTIES:

Except in the cases mentioned in the General Terms and Conditions of this site and / or in this Privacy Policy, without your express consent Tuhlla Ltd. will not provide your personal information to third parties for any purpose.

The latter does not apply to the provision of information required of us by law or other regulations, the provision of information required by us by a competent supervisory authority or a court, or the information we need for you in order to establish, exercise or protect our legal rights in the event that you have violated our Terms of Use of this website.

TRANSFER OF PERSONAL DATA BETWEEN COUNTRIES:

Tuhlla Ltd. will not transfer your personal data outside the Republic of Bulgaria without your explicit consent, unless such transfer is requested by a competent supervisory authority or is requested by us in fulfillment of our legal obligation and / or is expressly provided for in these General Terms and Conditions.

SUBMITTING A COMPLAINT REGARDING PERSONAL DATA PROTECTION:

In the event that you believe that your personal data is used in an unregulated manner or that you believe that it is stored in violation of a legal requirement, you have the right to file a complaint with the Commission for Personal Data Protection. Details on how you can exercise this right can be found on the following website: https://www.cpdp.bg/index.php

AMENDMENTS TO THIS PRIVACY POLICY:

Tuhlla Ltd. reserves the right to make changes to this privacy policy, at its discretion and in response to changes in applicable data protection legislation.

We will do our best to notify you of any changes concerning the protection of personal data by personal message or in an appropriate manner on this website.

CONTACT US:

To contact us for more detailed information regarding our privacy policy or to request more information about a specific processing activity, please contact us by email: order@rahlle.com or by phone: +359 886,560 666;

LANGUAGE USED:

This privacy policy is written in Bulgarian and translated into English. In case of discrepancies in the texts, the text in Bulgarian shall prevail and shall be considered correct.

Last updated June 2018

Cancellations
You can cancel your order within 14 working days from receiving it by writing to info@rahlle.com and sending it back at your expense. Cancellations for orders that have not been shipped will be free of charge and any payments will be refunded within 20 working days.

Returns
All elements of the order must be returned in good, unused condition and inside the original packaging. We recommend that you insure the return delivery, since the responsibility for any damage sustained during transportation will be yours. It is also recommendable that you use legitimate, traceable delivery methods. All charges for the order’s return will be covered by you. After we receive the item(s) and make sure they are intact, we will refund your payment in full (this excludes shipping costs) within 20 working days.

Guarantee
All Rahlle products have a two year guarantee. This guarantee only covers manufacturing defects that may become apparent during use. If you discover a defect and return the product within the two year guarantee period, we will repair it or replace it and reimburse any return shipping costs. In case we are unable to discover a manufacturing defect, we reserve the right to return the item(s) to you and the shipping costs will be at your expense.

Cookies policy
The website of Tuhlla Ltd. uses cookies. Generally, cookies are text files that contain small amounts of information that are stored on your device when you visit a website. They are then sent back to this website on each subsequent visit, and may be sent to another website that recognizes this cookie. Cookies act as a memory for the site and allow it to remember your device on subsequent visits. Cookies can also remember user preferences, improve site usage, and be used to provide customized ads.

THE FOLLOWING TYPES OF COOKIES ARE USED ON THIS WEBSITE:

1. Mandatory cookies: These cookies are mandatory in order to be able to navigate the site and use its functionality.

2. Performance cookies: These cookies collect information about how visitors use the website. Brick Ltd. uses these cookies to help us understand how customers reach our website and how they use it. This information is used only in order for “Brick” Ltd. to improve your use of the site. All information collected through these cookies is aggregated and therefore anonymous.
3. Our website uses Google Analytics cookies, for more information about Google Analytics, please see the “OTHER DATA WE COLLECT THROUGH OUR WEBSITE” section of our “Privacy Policy”.

You can find more information about cookies, including what cookies are stored on your device and how to manage and delete them at www.allaboutcookies.org.

You may change the settings of your browser to accept or deny the installation of cookies or similar technologies on your computer, or to notify you whenever cookies or similar technologies are sent to you. In the event that your browser settings refuse cookies or similar technologies, websites that use cookies will not recognize you when you return to the website and may not be able to access a particular feature.

LIST OF COOKIES USED BY WWW.RAHLLE.COM:

JCS_INENREF

Used to prevent spam. Storage duration: Until the browser closes.

JCS_INENTIM

Used to prevent spam. Storage duration: Until the browser closes.

NCS_INENTIM

Used to prevent spam. Storage duration: Until the browser closes.

PHPSESSID

Used to determine the uniqueness of the session.

SJECT1805

Anti-spam cookie for the session

__atuvc

This cookie is associated with the AddThis social sharing gadget. This gadget is usually embedded in websites so that visitors can share content with a number of networking and social networking platforms. It stores an updated number of shared pages.
__atuvs

These cookies are persistent cookies created and read by the AddThis social sharing site to make sure you see the updated number if you share a page and return to it before updating the share cache. _ga – Google Analytics cookie (stored for 2 years)
By default, analytics.js uses only one cookie in the first place, called _ga, to store the customer’s ID number, but the name, domain, and expiration time of the cookies can be customized. Other cookies created by analytics.js include _gid, AMP_TOKEN and _gac_ . These cookies store other randomly generated credentials and session information for the user. _gat – Google Analytics cookie (stored for a period of 1 minute) Used to increase the frequency of requests to the website. If Google Analytics is implemented through Google Tag Manager, this cookie will be called _dc_gtm_ . _gid – Google Analytics cookie (stored for a period of 24 hours) By default, analytics.js uses only one cookie in the first place, called _ga, to store the customer’s ID number, but the name, domain and expiration time of cookies. can be customized. Other cookies created by analytics.js include _gid, AMP_TOKEN and _gac_ . These cookies store other randomly generated credentials and session information for the user.
wpss_h
Spam cookie.

wpss_p
Spam cookie.

ckon1805
Spam cookie.

wfvt_2468505059

A cookie set by the WordPence Security WordPress Plugin that records information about your geographic location.
wordfence_verifiedHuman

This Wordfence cookie is a Wordfence security plug-in used to protect your site from malicious attacks.
wp_woocommerce_session_e0a30b8afe52e92cf508b2b31bfdd931

The cookie contains information identifying the customer and the expiration time of the session. For visiting customers, this randomly generates a highly encrypted identity. wplc_chat_statusThis cookie allows us to store information about your preferences for our live chat program. It expires in a day.
wplc_cid

Used to differentiate users. If Live Chat is active – Expires in one day.

AMENDMENTS TO THIS POLICY REGARDING THE USE OF COOKIES:

Tuhlla Ltd. reserves the right to make changes to this policy regarding the use of cookies, at its discretion and in response to changes in applicable law.

For all changes concerning the use of “cookies” (“cookies”) “Brick” Ltd. will make it possible to notify you by personal message or in an appropriate manner on this website.

FOR CONTACT US:

To contact us for more detailed information regarding our policy on the use of cookies, please contact us by email: order@rahlle.com or by phone: +359 886 560 666;

LANGUAGE USED:

This POLICY CONCERNING THE USE OF COOKIES is written in Bulgarian and translated into English. In case of discrepancies in the texts, the text in the Bulgarian language shall prevail and shall be considered correct.

Last updated June 2019.

Terms and conditions
The website www.rahlle.com is an online store, through the access to which you, as a “user” / “buyer”, can buy the goods offered by us on this website. The website www.rahlle.com and the online store located on it are developed and operate in accordance with the legal regulations of the Republic of Bulgaria and in particular the Consumer Protection Act and the E-Commerce Act, as well as all regulations applicable in the territory of the European Union. Please read these Terms and Conditions in detail before viewing our website or purchasing goods through our online store, located at: www.rahlle.com, hereinafter referred to as “website” / “store”. All purchases through our website are made in accordance with our general terms and conditions, which you agree and accept upon registration or when you place an order. By accepting the General Terms, you accept and agree to the Terms of Delivery, our Privacy Policy, our Cookie Policy and all other documents / policies cited in these Terms.

1. INFORMATION ABOUT US:

The website www.rahlle.com (hereinafter referred to as the “website”, “store”) and the online store, which is located on this website, are developed, administered by and owned by “Tuhlla” Ltd., with registered office and address of management Plovdiv, Str. “Acad. Petar Dinekov ”10, entered in the Commercial Register at the Registry Agency of the Republic of Bulgaria with UIC 203555906 (hereinafter referred to as“ us ”,“ us ”,“ our / i ”,“ Tuhlla ”OOD,“ seller ”).

SCOPE OF THE RIGHT OF USE:

This website has been developed and maintained in accordance with the legislation applicable in the Republic of Bulgaria. “Tuhlla” Ltd. does not guarantee that the content available on or available through the website is appropriate, in accordance with the law or available in other countries. If you agree to use the website outside the Republic of Bulgaria, you do so at your own risk.
It is also your responsibility to ensure that all people who use the website through your internet connection are aware of and comply with these Terms and Conditions in their entirety, as well as all other applicable terms and conditions.
If you do not agree with these Terms and Conditions and / or our privacy policy, please stop using this website, otherwise you will be deemed to have read and accept these Terms and Conditions, our privacy policy. of personal data and all other cited documents / policies in their entirety.

UNAUTHORIZED USE

You must not use our website in any way or take any action that causes or may cause harm to the website or impair its effectiveness or accessibility.
You must not use our website in a way that is illegal, immoral, fraudulent or harmful, or in connection with an illegal, immoral, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute material that consists of or is related to spyware, computer viruses, Trojan horses, worms, or other malicious computer software.
You may not perform any systematic or automated data collection activities on or in connection with our website without our express written consent.

2. PERSONAL DATA PROTECTION POLICY, CONFIDENTIALITY

Tuhlla Ltd. strictly observes the applicable legislation for personal data protection within the meaning of the national legislation of the Republic of Bulgaria, as well as within the meaning of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 and respects and protects to the greatest extent the confidentiality of the personal data of the users of this website. By following these links, you can find detailed information about our PRIVACY POLICY and the COOKIES we use. At the links above you will find detailed information about your rights and responsibilities as a user of this website in relation to the information you disclose or may disclose, the possible processing of personal data and the purposes of such processing, as well as the measures that we have taken the protection of personal data.

3. DATA PROVIDED BY YOU
This clause does not apply to personal information provided and processed by us within the meaning of the national legislation of the Republic of Bulgaria, in particular the Personal Data Protection Act and within the meaning of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL April 27, 2016. To familiarize ourselves with our privacy policy, please read the relevant information provided at the link in the above clause.
All data from messages and materials semiby users through our contact form, our order form, our e-mail, or otherwise should be credible and not infringe the rights of third parties. In the event that you provide us with information about a third party, you guarantee that this information is accurate, up-to-date and you have the right to share it with us.
You give your consent to Tuhlla Ltd. to store this data and use it for the purposes of statistical analysis, development, production, improvement, marketing and / or sale of our products or services and any other not prohibited by these General Terms and Conditions or the applicable legislation purpose. The latter will be carried out in compliance with all the requirements of the applicable legislation.
GENERAL TERMS AND CONDITIONS FOR CONCLUDING A CONTRACT FOR PURCHASE AND SALE WITH ELECTRONIC MEANS (distance contract):
This section contains the general conditions according to which “Tuhlla” Ltd., with registered office and address of management Plovdiv, Str. “Acad. Petar Dinekov ”10, entered in the Commercial Register at the Registry Agency of the Republic of Bulgaria with UIC 203555906, sells goods to its customers through the online store at the Internet address: www.rahlle.com, hereinafter referred to as SHOP.
When loading any page of the STORE with the built-in hyperlinks in it, as well as in the other pages of www.rahlle.com or by using or paying for products offered by the STORE, the user agrees, fully accepts and undertakes to observe the present general conditions for concluding a contract of sale with electronic means, specified in this section.
The user identifies himself in order to determine his statement of acceptance of the General Terms, which is done through the user’s IP address stored in the log files on the server www.rahlle.com, as well as other information.
4. CONCLUSION OF A CONTRACT

4.1. The user declares his desire to order and buy goods from the STORE by placing an order electronically. The user can order one or more goods by adding them in the “TROLLEY” section, following the instructions on the website. Any product added to the “cart” can be purchased, if available. Adding a product to the shopping cart without the order being completed does not result in the order being registered and the product is automatically saved, nor can it be considered as a distance contract. In order to purchase products from the STORE, the user submits personal information. This information is protected by the Personal Data Protection Act. For details on what this information is used for and how it is stored, please read our privacy policy.

4.2. In case of technical errors on the part of the user in the information provided by him during the execution of the order, the STORE has the right to refuse the execution of the order without paying compensation to the user. In case of amounts paid by the user for a certain order / s, which for the above reasons cannot be fulfilled, the STORE is obliged to refund them.

4.3. The STORE will send a notification to the user by e-mail or by phone to register the order, which does not make sense to accept, confirm or undertake a commitment for its implementation.

4.4. The STORE has the right not to deliver part or all of the goods from the order for various objective reasons, including but not limited to the exhaustion of their stock. In this case, the consumer will be duly notified that the order cannot be fulfilled and the price paid will be refunded.

4.5. The distance sales contract is considered concluded at the time of receipt by the consumer of a notification that the order is ready for shipment.

4.6. The contract of sale concluded between the consumer (as a buyer) and the STORE (as a seller) consists of these general conditions for concluding a contract of sale by electronic means (distance contract) and any possible additional agreements between the parties.

5. DELIVERY

5.1. The STORE is obliged to deliver the ordered goods through a courier company to the address specified by the user in the order within a sufficient period according to the circumstances.

5.2. The STORE will ensure the appropriate packaging of the goods and the sending of the accompanying documents. In case the shipment does not contain the necessary document for the ordered goods, please contact us at the contacts listed in these general terms and conditions and on the website www.rahlle.com and we will do our best to provide it as possible. Fastest.

5.3. In case the consumer is not found within the delivery period at the address indicated by him or access and conditions for delivery of the goods are not provided within this period, the STORE is released from its obligation to deliver the ordered goods. The consumer can confirm his wish to receive the goods after expiration of the delivery period in which it was not found at the address, bearing all delivery costs. In this case, a new delivery period starts from the moment of the confirmation under the previous sentence.

5.4. When the consumer has explicitly stated in his order that he wants the goods to be sent to him by a carrier of his choice and assigned him to transport the goods, but the carrier chosen by the consumer is not among the carriers offered by the STORE, the risk passes to the consumer. the goods of the carrier of his choice. In this case, in case of loss or damage, the user can claim compensation or damages to the carrier.

6. TRANSFER OF OWNERSHIP

The ownership of the ordered goods will be transferred from the STORE with their delivery to the consumer, after the payment is made by him. The delivery of the goods will be certified by the signature of the user of the transport document provided by the courier.

7. PRICES, CHANGE IN PRICES OF GOODS, METHOD OF PAYMENT:

7.1. All prices listed in the STORE and final invoices are in EURO, including VAT, as well as all other taxes and fees provided for in the current Bulgarian legislation. For your convenience, we have placed buttons that convert from EUR to BGN or vice versa at a fixed rate of 1.95583 BGN for 1 EUR. Final credit / debit card and PayPal obligations may vary based on exchange rate fluctuations and bank fees. We encourage our customers to contact their personal bank to get an accurate calculation of their purchases.

7.2. The price under the previous article and the delivery costs can be paid in any of the following ways: by cash on delivery, by bank transfer, by credit / debit card and via PayPal.

7.3. The value of transport costs for delivery is NOT INCLUDED in the price of the goods. It is specified separately in the order and is charged to the price of the goods when determining the final price for payment. The value of the transport costs VARIES depending on the address specified by the user for receiving the goods.

7.4. The STORE has the right to change prices at any time without prior notice to consumers. In case of reduction of the prices, the reduced prices are announced, and the price before the reduction is crossed out. The user is obliged to pay the price that was current at the time of the order.

8. INVOICING:

8.1. The user is obliged to provide all the necessary information for the issuance of an invoice in accordance with current Bulgarian legislation. The user is obliged to provide complete, true and accurate information about the issuance of the invoice.

8.2. The STORE will issue an invoice to the consumer for the ordered and delivered goods based on the information provided by the consumer in his order.

9. DISCLAIMER OF ORDERED PRODUCTS

9.1. The consumer has the right to withdraw from the ordered goods within 14 days from the date on which he or a third party other than the carrier and designated by the consumer has entered into possession of the goods.

9.2. The user should return the goods to the STORE at the address: Bulgaria, Plovdiv, Str. “Acad. Petar Dinekov ”10 without undue delay and in any case not later than 14 days after the day on which the consumer informs us of his withdrawal from this contract. The deadline is considered met if the consumer sends the goods back before the expiry of the 14-day period.

9.3. The transport costs for the return of the goods are at the expense of the consumer and are paid to the courier when they are taken for transportation back to the STORE.

9.4. The amount paid, including the cost of delivery to the consumer, shall be reimbursed according to the method of payment, with the exception of transport costs for return, which shall be borne by the consumer. The consumer will be responsible for reducing the value of the goods as a result of their testing, other than what is necessary to establish their nature and characteristics. The returned product must be intact, unused (the product has not been worn, washed, ironed, torn), clean, without side odors (such as creams, perfumes or cigarette smoke), with labels. The following must be attached to the consignment: goods receipt and return form

9.5. When a consumer has paid with a bank card and exercises the right to refuse the goods within the above-mentioned period of 14 days, Tuhlla Ltd. undertakes to refund the amount paid by the consumer, and the refund can be made – only through a refund card operation on the same card account. When a consumer has paid for an ordered product by cash on delivery and exercises his right of withdrawal – the STORE will refund the amounts received to a bank account additionally provided by the consumer. For orders paid by credit / debit card, the refund is made in about 10 days. Processing time varies depending on the user’s bank. Payments made via PayPal are refunded in full lo. We have the right to defer the refund until we receive the goods back or until you provide us with proof that you have sent the goods back, whichever occurs first.

9.6. When exercising his right of withdrawal, the user can fill in and send to the STORE a standard withdrawal form or otherwise unequivocally state that he wishes to withdraw from the contract by sending the standard form / application by mail to Bulgaria, c. Plovdiv, Str. “Acad. Petar Dinekov ”10 or to the following e-mail address: order@rahlle.com

STANDARD WITHDRAWAL EXERCISE FORM

To ………………………

/ name of the trader /

…………………………………………………………………… ..

/ address, UIC /

I hereby inform you that I am withdrawing from the contract concluded by me for the purchase of the following goods / services:

…………………………………………………. /Description of the product/

The goods were ordered on ………………….

The goods were received on …………………. / indicate the date of receipt by the user /

……………………………………………………………………… ../ Username /

gr./s ……………………………………………………………. / User address /

………………. …………………………….

/ Date / / Signature of the user

9.7. If you use the opportunity to notify us at the above e-mail address, we will immediately send you a durable message (such as your e-mail) confirming receipt of the refusal.

9.8. In case of violations in the appearance of the goods caused by the transport, the user can contact the courier for a protocol for damaged shipment.

10. PRODUCT IMAGES, CHARACTERISTICS, PROMO CODES

10.1. Tuhlla Ltd. publishes at www.rahlle.com a description of the main characteristics and an image of each product. In connection with the above, Tuhlla Ltd. clarifies that the images of the products are illustrative and guiding, respectively the delivered goods may differ from the images. All images placed in the STORE are only intended to create a certain idea of ​​the type of goods offered, not to present it accurately. Accordingly, some of the images of the goods in the Platform (static / dynamic images / multimedia presentations, etc.) may not fully correspond to the appearance of the respective product.

10.2. The characteristics or prices of the products described in the STORE can be changed by “Tuhlla” Ltd. at any time. Due to technical reasons, they may contain errors, due to which “Tuhlla” Ltd. apologizes in advance to consumers. Due to the limited space and consistent structure of the information, product descriptions may sometimes be incomplete.

10.3. When placing an order, the user has the opportunity to take advantage of promo codes. For details on the application of the promo codes, please visit the relevant section of the site HERE.

11. COMPLAINTS AND WARRANTIES

11.1. Complaints can be filed in case of: ascertained production defects of the goods, sent wrong goods, different from the ordered one. Complaints for goods damaged during transport are considered only on the basis of a complaint report prepared in the presence of the courier.

11.2. If the consumer is not satisfied with his order or considers that there is a discrepancy between the ordered and paid goods and the one that was delivered to him, he has the right within 14 days from the date of discovery of the discrepancy, to:

RETURN THE RECEIVED GOODS and refund the amount paid as it was paid, and when the consumer has paid for the ordered goods by cash on delivery, the STORE will refund the amounts received to a bank account additionally provided by the consumer. The refund process begins when the returned goods are received and accepted at the following address: Bulgaria, Plovdiv, Str. “Acad. Petar Dinekov ”10.
TO REPLACE THE RECEIVED GOODS (for another model / size / color), and in case of a difference in price, the STORE will deduct the amount initially paid by the consumer and will notify him of the amount of the final surcharge.

11.3. Please make sure that the returned products are unused (be labeled, in good commercial condition, not torn, clean, in the condition in which they were received. The goods must be accompanied by: complaint form, all received documents from the STORE, the goods must be in the original packaging.The user must make sure that he has indicated the desired option / to return the goods / to replace it / Products that do not meet these conditions are NOT SUBJECT TO REPLACEMENT AND RETURN (THE AMOUNT PAID CANNOT BE REFUNDED TO THE CLIENT).

12. FORCE MAJOR CIRCUMSTANCES

12.1 The Seller shall not be liable for any damages suffered by the Buyer, incurred as a result of force majeure or those that are beyond the control of the Seller.

12.2. Neither party shall be liable for non-performance of its contractual obligations if such non-performance is due to force majeure. circumstance. Force majeure is an unforeseeable event, beyond the control of the parties, which cannot be avoided.

12.3. If within 14 (fourteen) days from the date of the event, it does not stop, each party has the right to notify the other party that it terminates the Contract without paying the other party compensation for any damages.

ADDITIONAL:

The STORE and the consumer declare that if any clause of the present general conditions for concluding a contract of sale by electronic means (distance contract) is recognized as illegal, invalid or legally unenforceable, this does not affect the validity of the other clauses.

The STORE and the consumer declare that if any clause of the present general conditions for concluding a contract of sale by electronic means (distance contract) is recognized as illegal and / or inapplicable and this clause will be lawful or enforceable if part of it be deleted, this part will be considered deleted and the rest of the clause will continue to apply.

Contact us by email at ORDER@RAHLLE.COM if you have additional questions.

The STORE reserves the right to amend and supplement these general conditions for concluding a contract of sale by electronic means (distance contract) at any time, undertaking to notify consumers in an appropriate manner of the changes, this clause does not apply to already fulfillment of contracts by both parties. When he does not agree with the changes in the general conditions, the consumer may withdraw from the contract without stating a reason and without paying compensation or penalty, or continue to perform it under the general conditions in force before the change. The user exercises the latter by sending a written notice to the STORE within one month of receiving the notice of change. When the change in the general conditions for concluding a contract of sale by electronic means (distance contract) is due to an order or instruction of a competent authority, the consumer may not exercise the right described above. Amendments to the general terms and conditions bind the consumer under the contract when the consumer is notified of them under the above conditions and has not exercised his right described above.

INTELLECTUAL PROPERTY RIGHTS AND TRADEMARKS

You acknowledge that our website contains information, data, photos, graphics, videos, images, sounds and other materials that are protected by copyright, trademarks, patents or other proprietary rights.
The copyright and related rights in all images, texts, audio-visual works and other intellectual property objects placed on this website, including the design of this website, are the property of Tuhlla Ltd. or are included with the permission of the respective owner.
The content of the website may not be copied, except for non-commercial, personal reference, while retaining all copyright or other intellectual property rights, and may not then be re-copied, reproduced or otherwise distributed, regardless of the purpose pursued. .
Except as expressly provided above, copying, presenting, downloading, distributing, modifying, reproducing, publishing or transmitting information, text or documents contained on this website or part thereof on electronic or physical media is not permitted, nor the creation of related works based on these images, texts or documents without the express written consent of Tuhlla Ltd.
No part of the content of these General Terms and Conditions may be construed as granting by default, by deprivation of any right of objection or in any other way any copyright, trademark and trade name rights, licenses or patent rights belonging to of Tuhlla Ltd. or a third party. The permission to use this website should not be construed as permission to use a trademark or any object of intellectual property owned by Tuhlla Ltd. or their respective owners who have granted us the right and license to use them.
Tuhlla Ltd. does not assume any responsibility in connection with possible violations of the rights of third parties by visitors / users due to improper use of materials contained in the site.

LINKS TO OTHER WEBSITES

When you access other websites through a hyperlink (link) placed on the website of Tuhlla Ltd., it may take you outside the website www.rahlle.com. The indication of hyperlinks on this website to external websites does not constitute an endorsement of their content by Tuhlla Ltd. nor can it be construed as a recommendation for their use by us. These links are provided exclusively and only for your convenience. Respectively, this website can be accessed through links from external websites over which we have no control. Tuhlla Ltd. does not represent or warrant that the information contained on these websites is accurate, current or exhaustive, and is not liable for any damages arising out of or in connection with their content or information. Tuhlla Ltd. does not assume any responsibility for the products or services offered on these websites, nor for subsequent changes in the websites of third parties to which we provide a link.

INFORMATION ABOUT FUTURE EVENTS AND FORECASTING STATEMENTS

This website may contain information on projects under development, which is based on uncertain data, scientific, economic and financial factors, so the actual results may differ significantly from those presented on the website. The uncertainties and risks mentioned above may arise, but are not limited to: the decisions of regulatory authorities, changes in regulations and other circumstances beyond the control of Tuhlla Ltd., which may affect the availability or commercial potential of our products.

RELIABILITY AND ACTUALITY OF THE PUBLISHED INFORMATION

Tuhlla Ltd. strives, as far as possible, to publish and maintain up-to-date and reliable information on this website, without, however, guaranteeing and declaring that it is reliable, up-to-date and exhaustive at a particular time. Please note that the information contained on this website may no longer be up-to-date or fully exhaustive. If you need advice or instructions about our products or services or if you have any doubts about the accuracy, completeness and timeliness of the information published on this website, you should contact “Tuhlla” Ltd. and our employees through the contacts listed on this website. .

RESPONSIBILITY

Tuhlla Ltd. and any person engaged in the creation or maintenance of this website shall not be liable for any damages, including indirect damages or lost profits, including those of a criminal nature, arising in connection with access to or use of this website.
Tuhlla Ltd. and any person engaged in the creation or maintenance of this website will not be liable for losses or damages caused by computer viruses due to the use of the website. Downloading materials from this website to your hard drive is entirely at your own risk.
Tuhlla Ltd. does not owe compensation or other payments related to the suspension of services imposed by the maintenance of servers or technologies that we perform, damage to service providers, computer viruses and any other problems beyond our objective control.
If the need arises, we may terminate access to this website, part of it, or close it indefinitely. In addition, we reserve the right to suspend or modify any services we provide on this website and to stop publishing our website at any time, in our sole discretion, without notice or explanation. Unless expressly provided otherwise in these Terms and Conditions, you will not be entitled to any compensation or other payment in the event of interruption or modification of the Website Services or if we stop publishing the Website.
To the maximum extent permitted by applicable law, we exclude all liability related to the subject matter of these Terms and Conditions, our website and the use of our website. This clause does not affect the responsibilities and obligations provided by law or other by-laws imposed on Tuhlla Ltd..

APPLICABLE LEGISLATION

The legislation of the Republic of Bulgaria is applicable to these General Terms and Conditions.
The Bulgarian courts have exclusive jurisdiction over all disputes related to or arising in connection with this website and the goods / services offered by it.
If any clause of these General Terms and Conditions is found to be illegal, invalid or legally unenforceable, this does not affect the validity of the other clauses.
If any clause of these General Terms and Conditions is found to be illegal and / or inapplicable and this clause will be lawful or enforceable if part of it is deleted, that part will be considered deleted and the rest of the clause will continue to operate.

IN VIOLATION OF THESE GENERAL TERMS AND CONDITIONS

Tuhlla Ltd. reserves the right to claim monetary compensation, permissible by law for any violation of these General Terms.
Tuhlla Ltd. reserves the right to temporarily or permanently block access to this website from a certain Internet address as a result of violation of these General Terms, to delete the profile of the infringer and / or to contact your Internet provider and request from him to block your access to this website.

LANGUAGE USED

On the current General Terms and Conditions are written in Bulgarian and translated into English. In case of discrepancies in the texts, the text in Bulgarian shall prevail and shall be considered correct.

CHANGES TO THIS WEBSITE AND GENERAL TERMS

Tuhlla Ltd. reserves the right to make changes without notice in any part of this website, including but not limited to the products described on the site or these Terms and Conditions at any time.
All changes to these Terms and Conditions take effect from the moment they are uploaded on this website. You are expected to check these Terms and Conditions at certain times to find out about any changes we have made, and these changes are mandatory for you.

These General Terms and Conditions are valid from May 2018

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“Tuhlla” Ltd. informs you that before accessing this website you are bound to meet with TERMS AND CONDITIONS OF USE OF THIS WEBSITE, OUR POLICY FOR PROTECTION OF PERSONAL DATA AND OUR POLICY ON THE USE OF “COOKIES ‘(” COOKIES ” ). By accessing this website, YOU ACKNOWLEDGE THAT YOU ARE FAMILIAR WITH THESE TERMS AND CONDITIONS OF THIS WEB SITE, OUR POLICY FOR PROTECTION OF PERSONAL DATA AND OUR POLICY ON THE USE OF “COOKIES” ( “COOKIES”) UNDERSTAND THEM AND AGREE WITH THEM.