Terms and conditions

The website www.rahlle.com is an online store, through the access to which you, as a “user” / “buyer”, can buy the goods offered by us on this website. The website www.rahlle.com and the online store located on it are developed and operate in accordance with the legal regulations of the Republic of Bulgaria and in particular the Consumer Protection Act and the E-Commerce Act, as well as all regulations applicable in the territory of the European Union. Please read these Terms and Conditions in detail before viewing our website or purchasing goods through our online store, located at: www.rahlle.com, hereinafter referred to as “website” / “store”. All purchases through our website are made in accordance with our general terms and conditions, which you agree and accept upon registration or when you place an order. By accepting the General Terms, you accept and agree to the Terms of Delivery, our Privacy Policy, our Cookie Policy and all other documents / policies cited in these Terms.


The website www.rahlle.com (hereinafter referred to as the “website”, “store”) and the online store, which is located on this website, are developed, administered by and owned by “Tuhlla” Ltd., with registered office and address of management Plovdiv, Str. “Acad. Petar Dinekov ”10, entered in the Commercial Register at the Registry Agency of the Republic of Bulgaria with UIC 203555906 (hereinafter referred to as“ us ”,“ us ”,“ our / i ”,“ Tuhlla ”OOD,“ seller ”).


  1. This website has been developed and maintained in accordance with the legislation applicable in the Republic of Bulgaria. “Tuhlla” Ltd. does not guarantee that the content available on or available through the website is appropriate, in accordance with the law or available in other countries. If you agree to use the website outside the Republic of Bulgaria, you do so at your own risk.
  2. It is also your responsibility to ensure that all people who use the website through your internet connection are aware of and comply with these Terms and Conditions in their entirety, as well as all other applicable terms and conditions.
  3. If you do not agree with these Terms and Conditions and / or our privacy policy, please stop using this website, otherwise you will be deemed to have read and accept these Terms and Conditions, our privacy policy. of personal data and all other cited documents / policies in their entirety.


  1. You must not use our website in any way or take any action that causes or may cause harm to the website or impair its effectiveness or accessibility.
  2. You must not use our website in a way that is illegal, immoral, fraudulent or harmful, or in connection with an illegal, immoral, fraudulent or harmful purpose or activity.
  3. You must not use our website to copy, store, host, transmit, send, use, publish or distribute material that consists of or is related to spyware, computer viruses, Trojan horses, worms, or other malicious computer software.
  4. You may not perform any systematic or automated data collection activities on or in connection with our website without our express written consent.


Tuhlla Ltd. strictly observes the applicable legislation for personal data protection within the meaning of the national legislation of the Republic of Bulgaria, as well as within the meaning of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 and respects and protects to the greatest extent the confidentiality of the personal data of the users of this website. By following these links, you can find detailed information about our PRIVACY POLICY and the COOKIES we use. At the links above you will find detailed information about your rights and responsibilities as a user of this website in relation to the information you disclose or may disclose, the possible processing of personal data and the purposes of such processing, as well as the measures that we have taken the protection of personal data.

This clause does not apply to personal information provided and processed by us within the meaning of the national legislation of the Republic of Bulgaria, in particular the Personal Data Protection Act and within the meaning of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL April 27, 2016. To familiarize ourselves with our privacy policy, please read the relevant information provided at the link in the above clause.
All data from messages and materials semiby users through our contact form, our order form, our e-mail, or otherwise should be credible and not infringe the rights of third parties. In the event that you provide us with information about a third party, you guarantee that this information is accurate, up-to-date and you have the right to share it with us.
You give your consent to Tuhlla Ltd. to store this data and use it for the purposes of statistical analysis, development, production, improvement, marketing and / or sale of our products or services and any other not prohibited by these General Terms and Conditions or the applicable legislation purpose. The latter will be carried out in compliance with all the requirements of the applicable legislation.
This section contains the general conditions according to which “Tuhlla” Ltd., with registered office and address of management Plovdiv, Str. “Acad. Petar Dinekov ”10, entered in the Commercial Register at the Registry Agency of the Republic of Bulgaria with UIC 203555906, sells goods to its customers through the online store at the Internet address: www.rahlle.com, hereinafter referred to as SHOP.
When loading any page of the STORE with the built-in hyperlinks in it, as well as in the other pages of www.rahlle.com or by using or paying for products offered by the STORE, the user agrees, fully accepts and undertakes to observe the present general conditions for concluding a contract of sale with electronic means, specified in this section.
The user identifies himself in order to determine his statement of acceptance of the General Terms, which is done through the user’s IP address stored in the log files on the server www.rahlle.com, as well as other information.

4.1. The user declares his desire to order and buy goods from the STORE by placing an order electronically. The user can order one or more goods by adding them in the “TROLLEY” section, following the instructions on the website. Any product added to the “cart” can be purchased, if available. Adding a product to the shopping cart without the order being completed does not result in the order being registered and the product is automatically saved, nor can it be considered as a distance contract. In order to purchase products from the STORE, the user submits personal information. This information is protected by the Personal Data Protection Act. For details on what this information is used for and how it is stored, please read our privacy policy.

4.2. In case of technical errors on the part of the user in the information provided by him during the execution of the order, the STORE has the right to refuse the execution of the order without paying compensation to the user. In case of amounts paid by the user for a certain order / s, which for the above reasons cannot be fulfilled, the STORE is obliged to refund them.

4.3. The STORE will send a notification to the user by e-mail or by phone to register the order, which does not make sense to accept, confirm or undertake a commitment for its implementation.

4.4. The STORE has the right not to deliver part or all of the goods from the order for various objective reasons, including but not limited to the exhaustion of their stock. In this case, the consumer will be duly notified that the order cannot be fulfilled and the price paid will be refunded.

4.5. The distance sales contract is considered concluded at the time of receipt by the consumer of a notification that the order is ready for shipment.

4.6. The contract of sale concluded between the consumer (as a buyer) and the STORE (as a seller) consists of these general conditions for concluding a contract of sale by electronic means (distance contract) and any possible additional agreements between the parties.


5.1. The STORE is obliged to deliver the ordered goods through a courier company to the address specified by the user in the order within a sufficient period according to the circumstances.

5.2. The STORE will ensure the appropriate packaging of the goods and the sending of the accompanying documents. In case the shipment does not contain the necessary document for the ordered goods, please contact us at the contacts listed in these general terms and conditions and on the website www.rahlle.com and we will do our best to provide it as possible. Fastest.

5.3. In case the consumer is not found within the delivery period at the address indicated by him or access and conditions for delivery of the goods are not provided within this period, the STORE is released from its obligation to deliver the ordered goods. The consumer can confirm his wish to receive the goods after expiration of the delivery period in which it was not found at the address, bearing all delivery costs. In this case, a new delivery period starts from the moment of the confirmation under the previous sentence.

5.4. When the consumer has explicitly stated in his order that he wants the goods to be sent to him by a carrier of his choice and assigned him to transport the goods, but the carrier chosen by the consumer is not among the carriers offered by the STORE, the risk passes to the consumer. the goods of the carrier of his choice. In this case, in case of loss or damage, the user can claim compensation or damages to the carrier.


The ownership of the ordered goods will be transferred from the STORE with their delivery to the consumer, after the payment is made by him. The delivery of the goods will be certified by the signature of the user of the transport document provided by the courier.


7.1. All prices listed in the STORE and final invoices are in EURO, including VAT, as well as all other taxes and fees provided for in the current Bulgarian legislation. For your convenience, we have placed buttons that convert from EUR to BGN or vice versa at a fixed rate of 1.95583 BGN for 1 EUR. Final credit / debit card and PayPal obligations may vary based on exchange rate fluctuations and bank fees. We encourage our customers to contact their personal bank to get an accurate calculation of their purchases.

7.2. The price under the previous article and the delivery costs can be paid in any of the following ways: by cash on delivery, by bank transfer, by credit / debit card and via PayPal.

7.3. The value of transport costs for delivery is NOT INCLUDED in the price of the goods. It is specified separately in the order and is charged to the price of the goods when determining the final price for payment. The value of the transport costs VARIES depending on the address specified by the user for receiving the goods.

7.4. The STORE has the right to change prices at any time without prior notice to consumers. In case of reduction of the prices, the reduced prices are announced, and the price before the reduction is crossed out. The user is obliged to pay the price that was current at the time of the order.


8.1. The user is obliged to provide all the necessary information for the issuance of an invoice in accordance with current Bulgarian legislation. The user is obliged to provide complete, true and accurate information about the issuance of the invoice.

8.2. The STORE will issue an invoice to the consumer for the ordered and delivered goods based on the information provided by the consumer in his order.


9.1. The consumer has the right to withdraw from the ordered goods within 14 days from the date on which he or a third party other than the carrier and designated by the consumer has entered into possession of the goods.

9.2. The user should return the goods to the STORE at the address: Bulgaria, Plovdiv, Str. “Acad. Petar Dinekov ”10 without undue delay and in any case not later than 14 days after the day on which the consumer informs us of his withdrawal from this contract. The deadline is considered met if the consumer sends the goods back before the expiry of the 14-day period.

9.3. The transport costs for the return of the goods are at the expense of the consumer and are paid to the courier when they are taken for transportation back to the STORE.

9.4. The amount paid, including the cost of delivery to the consumer, shall be reimbursed according to the method of payment, with the exception of transport costs for return, which shall be borne by the consumer. The consumer will be responsible for reducing the value of the goods as a result of their testing, other than what is necessary to establish their nature and characteristics. The returned product must be intact, unused (the product has not been worn, washed, ironed, torn), clean, without side odors (such as creams, perfumes or cigarette smoke), with labels. The following must be attached to the consignment: goods receipt and return form

9.5. When a consumer has paid with a bank card and exercises the right to refuse the goods within the above-mentioned period of 14 days, Tuhlla Ltd. undertakes to refund the amount paid by the consumer, and the refund can be made – only through a refund card operation on the same card account. When a consumer has paid for an ordered product by cash on delivery and exercises his right of withdrawal – the STORE will refund the amounts received to a bank account additionally provided by the consumer. For orders paid by credit / debit card, the refund is made in about 10 days. Processing time varies depending on the user’s bank. Payments made via PayPal are refunded in full lo. We have the right to defer the refund until we receive the goods back or until you provide us with proof that you have sent the goods back, whichever occurs first.

9.6. When exercising his right of withdrawal, the user can fill in and send to the STORE a standard withdrawal form or otherwise unequivocally state that he wishes to withdraw from the contract by sending the standard form / application by mail to Bulgaria, c. Plovdiv, Str. “Acad. Petar Dinekov ”10 or to the following e-mail address: order@rahlle.com


To ………………………

/ name of the trader /

…………………………………………………………………… ..

/ address, UIC /

I hereby inform you that I am withdrawing from the contract concluded by me for the purchase of the following goods / services:

…………………………………………………. /Description of the product/

The goods were ordered on ………………….

The goods were received on …………………. / indicate the date of receipt by the user /

……………………………………………………………………… ../ Username /

gr./s ……………………………………………………………. / User address /

………………. …………………………….

/ Date / / Signature of the user

9.7. If you use the opportunity to notify us at the above e-mail address, we will immediately send you a durable message (such as your e-mail) confirming receipt of the refusal.

9.8. In case of violations in the appearance of the goods caused by the transport, the user can contact the courier for a protocol for damaged shipment.


10.1. Tuhlla Ltd. publishes at www.rahlle.com a description of the main characteristics and an image of each product. In connection with the above, Tuhlla Ltd. clarifies that the images of the products are illustrative and guiding, respectively the delivered goods may differ from the images. All images placed in the STORE are only intended to create a certain idea of ​​the type of goods offered, not to present it accurately. Accordingly, some of the images of the goods in the Platform (static / dynamic images / multimedia presentations, etc.) may not fully correspond to the appearance of the respective product.

10.2. The characteristics or prices of the products described in the STORE can be changed by “Tuhlla” Ltd. at any time. Due to technical reasons, they may contain errors, due to which “Tuhlla” Ltd. apologizes in advance to consumers. Due to the limited space and consistent structure of the information, product descriptions may sometimes be incomplete.

10.3. When placing an order, the user has the opportunity to take advantage of promo codes. For details on the application of the promo codes, please visit the relevant section of the site HERE.


11.1. Complaints can be filed in case of: ascertained production defects of the goods, sent wrong goods, different from the ordered one. Complaints for goods damaged during transport are considered only on the basis of a complaint report prepared in the presence of the courier.

11.2. If the consumer is not satisfied with his order or considers that there is a discrepancy between the ordered and paid goods and the one that was delivered to him, he has the right within 14 days from the date of discovery of the discrepancy, to:

RETURN THE RECEIVED GOODS and refund the amount paid as it was paid, and when the consumer has paid for the ordered goods by cash on delivery, the STORE will refund the amounts received to a bank account additionally provided by the consumer. The refund process begins when the returned goods are received and accepted at the following address: Bulgaria, Plovdiv, Str. “Acad. Petar Dinekov ”10.
TO REPLACE THE RECEIVED GOODS (for another model / size / color), and in case of a difference in price, the STORE will deduct the amount initially paid by the consumer and will notify him of the amount of the final surcharge.

11.3. Please make sure that the returned products are unused (be labeled, in good commercial condition, not torn, clean, in the condition in which they were received. The goods must be accompanied by: complaint form, all received documents from the STORE, the goods must be in the original packaging.The user must make sure that he has indicated the desired option / to return the goods / to replace it / Products that do not meet these conditions are NOT SUBJECT TO REPLACEMENT AND RETURN (THE AMOUNT PAID CANNOT BE REFUNDED TO THE CLIENT).


12.1 The Seller shall not be liable for any damages suffered by the Buyer, incurred as a result of force majeure or those that are beyond the control of the Seller.

12.2. Neither party shall be liable for non-performance of its contractual obligations if such non-performance is due to force majeure. circumstance. Force majeure is an unforeseeable event, beyond the control of the parties, which cannot be avoided.

12.3. If within 14 (fourteen) days from the date of the event, it does not stop, each party has the right to notify the other party that it terminates the Contract without paying the other party compensation for any damages.


The STORE and the consumer declare that if any clause of the present general conditions for concluding a contract of sale by electronic means (distance contract) is recognized as illegal, invalid or legally unenforceable, this does not affect the validity of the other clauses.

The STORE and the consumer declare that if any clause of the present general conditions for concluding a contract of sale by electronic means (distance contract) is recognized as illegal and / or inapplicable and this clause will be lawful or enforceable if part of it be deleted, this part will be considered deleted and the rest of the clause will continue to apply.

Contact us by email at ORDER@RAHLLE.COM if you have additional questions.

The STORE reserves the right to amend and supplement these general conditions for concluding a contract of sale by electronic means (distance contract) at any time, undertaking to notify consumers in an appropriate manner of the changes, this clause does not apply to already fulfillment of contracts by both parties. When he does not agree with the changes in the general conditions, the consumer may withdraw from the contract without stating a reason and without paying compensation or penalty, or continue to perform it under the general conditions in force before the change. The user exercises the latter by sending a written notice to the STORE within one month of receiving the notice of change. When the change in the general conditions for concluding a contract of sale by electronic means (distance contract) is due to an order or instruction of a competent authority, the consumer may not exercise the right described above. Amendments to the general terms and conditions bind the consumer under the contract when the consumer is notified of them under the above conditions and has not exercised his right described above.


You acknowledge that our website contains information, data, photos, graphics, videos, images, sounds and other materials that are protected by copyright, trademarks, patents or other proprietary rights.
The copyright and related rights in all images, texts, audio-visual works and other intellectual property objects placed on this website, including the design of this website, are the property of Tuhlla Ltd. or are included with the permission of the respective owner.
The content of the website may not be copied, except for non-commercial, personal reference, while retaining all copyright or other intellectual property rights, and may not then be re-copied, reproduced or otherwise distributed, regardless of the purpose pursued. .
Except as expressly provided above, copying, presenting, downloading, distributing, modifying, reproducing, publishing or transmitting information, text or documents contained on this website or part thereof on electronic or physical media is not permitted, nor the creation of related works based on these images, texts or documents without the express written consent of Tuhlla Ltd.
No part of the content of these General Terms and Conditions may be construed as granting by default, by deprivation of any right of objection or in any other way any copyright, trademark and trade name rights, licenses or patent rights belonging to of Tuhlla Ltd. or a third party. The permission to use this website should not be construed as permission to use a trademark or any object of intellectual property owned by Tuhlla Ltd. or their respective owners who have granted us the right and license to use them.
Tuhlla Ltd. does not assume any responsibility in connection with possible violations of the rights of third parties by visitors / users due to improper use of materials contained in the site.


When you access other websites through a hyperlink (link) placed on the website of Tuhlla Ltd., it may take you outside the website www.rahlle.com. The indication of hyperlinks on this website to external websites does not constitute an endorsement of their content by Tuhlla Ltd. nor can it be construed as a recommendation for their use by us. These links are provided exclusively and only for your convenience. Respectively, this website can be accessed through links from external websites over which we have no control. Tuhlla Ltd. does not represent or warrant that the information contained on these websites is accurate, current or exhaustive, and is not liable for any damages arising out of or in connection with their content or information. Tuhlla Ltd. does not assume any responsibility for the products or services offered on these websites, nor for subsequent changes in the websites of third parties to which we provide a link.


This website may contain information on projects under development, which is based on uncertain data, scientific, economic and financial factors, so the actual results may differ significantly from those presented on the website. The uncertainties and risks mentioned above may arise, but are not limited to: the decisions of regulatory authorities, changes in regulations and other circumstances beyond the control of Tuhlla Ltd., which may affect the availability or commercial potential of our products.


Tuhlla Ltd. strives, as far as possible, to publish and maintain up-to-date and reliable information on this website, without, however, guaranteeing and declaring that it is reliable, up-to-date and exhaustive at a particular time. Please note that the information contained on this website may no longer be up-to-date or fully exhaustive. If you need advice or instructions about our products or services or if you have any doubts about the accuracy, completeness and timeliness of the information published on this website, you should contact “Tuhlla” Ltd. and our employees through the contacts listed on this website. .


Tuhlla Ltd. and any person engaged in the creation or maintenance of this website shall not be liable for any damages, including indirect damages or lost profits, including those of a criminal nature, arising in connection with access to or use of this website.
Tuhlla Ltd. and any person engaged in the creation or maintenance of this website will not be liable for losses or damages caused by computer viruses due to the use of the website. Downloading materials from this website to your hard drive is entirely at your own risk.
Tuhlla Ltd. does not owe compensation or other payments related to the suspension of services imposed by the maintenance of servers or technologies that we perform, damage to service providers, computer viruses and any other problems beyond our objective control.
If the need arises, we may terminate access to this website, part of it, or close it indefinitely. In addition, we reserve the right to suspend or modify any services we provide on this website and to stop publishing our website at any time, in our sole discretion, without notice or explanation. Unless expressly provided otherwise in these Terms and Conditions, you will not be entitled to any compensation or other payment in the event of interruption or modification of the Website Services or if we stop publishing the Website.
To the maximum extent permitted by applicable law, we exclude all liability related to the subject matter of these Terms and Conditions, our website and the use of our website. This clause does not affect the responsibilities and obligations provided by law or other by-laws imposed on Tuhlla Ltd..


The legislation of the Republic of Bulgaria is applicable to these General Terms and Conditions.
The Bulgarian courts have exclusive jurisdiction over all disputes related to or arising in connection with this website and the goods / services offered by it.
If any clause of these General Terms and Conditions is found to be illegal, invalid or legally unenforceable, this does not affect the validity of the other clauses.
If any clause of these General Terms and Conditions is found to be illegal and / or inapplicable and this clause will be lawful or enforceable if part of it is deleted, that part will be considered deleted and the rest of the clause will continue to operate.


Tuhlla Ltd. reserves the right to claim monetary compensation, permissible by law for any violation of these General Terms.
Tuhlla Ltd. reserves the right to temporarily or permanently block access to this website from a certain Internet address as a result of violation of these General Terms, to delete the profile of the infringer and / or to contact your Internet provider and request from him to block your access to this website.


On the current General Terms and Conditions are written in Bulgarian and translated into English. In case of discrepancies in the texts, the text in Bulgarian shall prevail and shall be considered correct.


Tuhlla Ltd. reserves the right to make changes without notice in any part of this website, including but not limited to the products described on the site or these Terms and Conditions at any time.
All changes to these Terms and Conditions take effect from the moment they are uploaded on this website. You are expected to check these Terms and Conditions at certain times to find out about any changes we have made, and these changes are mandatory for you.

These General Terms and Conditions are valid from May 2018