Help
Frequently asked questions
Everything about our products, orders, payments and shipping.
General
What is Rahlle?
Rahlle is a Bulgaria-based company designing and making functional hangers for your sports gear, home and office. We deliver directly to your door at the best possible price, without compromising on quality.
Why should I buy from Rahlle?
Our products are functional, accessible and long-lasting. We make it simple to enjoy good design, and deliver products you’ll want to hold on to for a long time — every hanger comes with a lifetime warranty.
Where is Rahlle from?
Our headquarters and workshop are located in Plovdiv, Bulgaria, a place with ancient history and artistic culture.
Products
How good is the quality of Rahlle products?
Rahlle products are designed down to the finest detail. We obsess over materials and finishes to make high-quality items that will serve you for years — and back every hanger with a lifetime warranty.
Where are Rahlle products made?
In our own workshop in Plovdiv, Bulgaria. We work with local craftsmen and artisans as well as high-tech companies who all share our values.
How are Rahlle products produced?
Every component is processed by hand, in five steps under one roof: welding, mechanical processing, wood processing, assembly and quality control. See our process.
Orders & payments
How do I place my order?
You can place your order via our website. Add the products to the cart and proceed to checkout, where we ask for the details needed to finalize the transaction.
How can I pay for my order?
We accept VISA, Mastercard and American Express credit or debit cards, as well as PayPal. Prices are in Euros. See payments for details.
When will my card be charged?
To ensure smooth processing of your order, your card is charged immediately after you place the order.
Can I change or cancel an order I just placed?
If you made a mistake or simply changed your mind, your order can be modified or cancelled free of charge as long as it has not been shipped yet — contact us as soon as possible. After delivery you can still cancel within 14 days; see returns & claims.
Shipping & delivery
Which countries do you ship to?
We deliver to 16 European countries: Germany, Netherlands, France, UK, Austria, Belgium, Italy, Spain, Luxembourg, Slovakia, Monaco, Greece, Romania, Poland, Hungary and Bulgaria.
How much does shipping cost?
Shipping is free on orders over 99 EUR. Below that a flat rate applies, regardless of the number of items.
How long do I have to wait for my products?
Delivery takes 4–8 business days. Orders are delivered by courier to the address you provide, on a business day.